CZ/SK verze

EXCITING: Modern Technology Helps Train PKP Intercity Staff

EXCITING: Modern Technology Helps Train PKP Intercity Staff
photo: PKP Intercity/Modern Technology Helps Train PKP Intercity Staff
25 / 11 / 2022

PKP Intercity is making progress in its efforts to improve the accessibility of its services, and the latest initiative involves a strategic research project aimed at introducing virtual reality (VR) technology for training conductor teams.

PKP Intercity is collaborating with the Wrocław University of Technology in carrying out this pilot program, which began last September and is expected to continue until the second quarter of 2023. Over 30 instructors have already undergone the training, and the next phase will include 17 employees being trained for the position of conductor. The training will cover the operation of lifts for people with mobility difficulties to help them board the train themselves.

PKP Intercity aims to use modern VR technology to make it much easier to train conductor teams. The VR training will allow employees to learn how to operate lifts on different models of carriages and train sets while remaining in one location. The first phase of the training will take place without the use of real vehicles, thus avoiding any strain on the carrier's operational capabilities. This approach allows additional people to participate in the training and consolidate the knowledge gained. The image from the VR goggles can also be displayed on monitors, and instructors can supervise the correct course of action.

Marek Chraniuk, the CEO of PKP Intercity, noted that the company is undergoing a process of technological transformation and that it is introducing new technological solutions to improve training and work processes. The company is also investing in staff competence to ensure that they can develop and acquire new competencies, which will translate into a higher level of services provided by PKP Intercity.

The carrier is constantly improving the accessibility of its services through a range of activities that includes investing in friendly rolling stock, increasing staff competence, and improving information for people with disabilities. The fleet is being strengthened with more disabled-friendly rolling stock. Last year, PKP Intercity added 60 COMBO coaches to its fleet, which have a separate space for people in wheelchairs, a lift to facilitate boarding, and seats for carers. The compartments also have barrier-free floors, automatic doors, contrasting entrance doors, and safe and adapted toilets. Pictograms and buttons in these coaches have Braille markings, and the vehicles have been awarded the 'Transport without barriers' certificate by the Integration Foundation.

The VR training project will be a major logistical improvement for PKP Intercity as it continues to adapt the fleet to meet the needs of people with mobility difficulties. Ten of the 81 new carriages produced by FPS H. Cegielski are type 177A-10 carriages equipped with lifts and spaces designed for people in wheelchairs. The first of the 12 ordered Flirts and upgraded ED74s, which are also equipped with lifts and dedicated spaces, are already available to travelers.

PKP Intercity joined the government's Accessibility Plus program in April 2021, which aims to ensure free access to goods, services, and opportunities to participate in social life for people with special needs. The carrier's commitment to this idea is a guarantee of further expansion of activities to facilitate services for people with disabilities and senior citizens.