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DB rejects the criticism of its DB Navigator app. Here's all you need to know

DB rejects the criticism of its DB Navigator app. Here's all you need to know
photo: Deutsche Bahn/DB rejects the criticism of its DB Navigator app. Here's all you need to know
24 / 10 / 2022

DB firmly rejects the criticism of its DB Navigator app by the Digitalcourage e.V. association. When using the DB Navigator, no customer data whatsoever is passed on to third-party providers. All service providers with whom DB works on the DB Navigator are contractually bound, do not act in their own interest and strictly according to DB's instructions, and are, therefore, not third parties within the meaning of the GDPR.

All technology providers listed in the DB Navigator in the category "required" process data exclusively to ensure the diverse functions and stability of the app for more than two million customers daily. No identifying personal information is processed, but only pseudonymized data that is isolated as anonymous data content for the individual provider. None of the providers can use the data elsewhere or even for their own marketing purposes. Tracking customers across websites or apps with these cookies is not possible.

DB attaches great importance to the economical collection and careful handling of its customers' data. A spokeswoman: "We have commented in detail on the data protection concerns published by Digitalcourage e.V. on the Internet. We also offered a personal meeting for a professional exchange. To date, Digitalcourage e.V. has not responded to either our technical comments or our offer to talk. We note the association's high-profile activities, including the now announced lawsuit, with surprise."

DB is aware of its special responsibility for the data of its customers, employees, and business partners. The data protection unit within DB supports the business units in complying with the GDPR, among other things. To ensure that systems and processes meet all requirements, even in the event of changes in legislation, DB's data protection officers are in close contact with the responsible data protection authorities and a group of independent experts on the DB Data Protection Advisory Board.


Source: Deutsche Bahn Press Releases