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DB Launches Click & Collect Service 'Box - Die Abholstation' at 150 Stations Before Christmas

DB Launches Click & Collect Service 'Box - Die Abholstation' at 150 Stations Before Christmas
photo: Deutsche Bahn/DB Launches Click & Collect Service 'Box - Die Abholstation' at 150 Stations Before Christmas
20 / 12 / 2022

Deutsche Bahn is launching the Click & Collect service 'Box - Die Abholstation' (Box - The Pick-up Station) before Christmas. This service allows station visitors, residents and public transport users to pick up or return ordered goods and services from a wide range of suppliers at the station, regardless of delivery and opening times.

For the first time, DB's cooperation partner Deutsche Post DHL is opening its new Packstations at railway stations for a Click & Collect service. With the new DB offer, other parcel delivery companies can also deliver to and collect from the stations. Customers can now order a wide range of everyday items, such as medicines, sustainable fashion and household appliances, to the station or drop off laundry for the dry cleaners - all fully automated and across all parcel delivery companies. Even chain stores that do not use a parcel delivery service can deliver individually to the Packstation.

"With Box-Die Abholstation, our customers can conveniently receive shipments at attractive and centrally easily accessible public transport locations, thus saving on travel and time. In addition, this way, we will make an important contribution to relieving inner cities of delivery traffic and thus actively contribute to climate protection," says Michael Eckenweber, Head of Smart City | DB at DB Station&Service AG. "We are pleased that we have already been able to win over partner companies for this new, environmentally friendly form of parcel delivery. Because with intelligent offers like this, we want to simplify the everyday lives of travellers and city dwellers and combine routes in the best possible way."

The first partners that have already been won include - one of the leading online pharmacies, and the GC Group, one of the best-known providers of home technology in Germany. In spring, DB and Deutsche Post DHL announced that they would be providing their customers with around 800 additional DHL Packstations at railway stations throughout Germany by the end of next year. About 150 machines will already be in operation by the end of this year, and more are currently being set up.

DB uses part of the compartment capacities of the Packstations for Box-Die Abholstation.

The new service was developed by the Smart City | DB initiative and is recognisable by the co-branding of the Packstations. Smart City | DB aims to provide environmentally friendly services for a sustainable city. In doing so, Smart City is developing railway stations into attractive points of attraction and thus into centres of urban life.  

How the Click&Collect service Box - the pick-up station works

For the first time, online shops and retailers can deliver to a part of a Deutsche Post DHL Packstation independently of the delivery company. The Click & Collect service from Smart City | DB is integrated into the ordering process of the various providers. No additional registration is required for pick-up customers. They receive the collection code directly from online shops and retailers. The following partner companies are already on board.

Source: Deutsche Bahn Press Releases