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Supporting the Unseen: PKP Intercity's New Move for Passengers with Invisible Disabilities

Supporting the Unseen: PKP Intercity's New Move for Passengers with Invisible Disabilities
photo: PKP Intercity/Supporting the Unseen: PKP Intercity's New Move for Passengers with Invisible Disabilities
08 / 09 / 2023

PKP Intercity has teamed up with the "(In)visible" project to better support passengers with invisible disabilities. These non-apparent conditions, stemming from illnesses, treatments, or accidents, impact a significant portion of travelers.

In 2022, the rail service recorded a historic 59 million passengers, many of whom might have such hidden challenges.

Under this initiative, select PKP Intercity representatives will undergo training to assist individuals with unseen disabilities. This knowledge will subsequently be shared with frontline staff, ensuring enhanced assistance for all travelers. "We want all our customers to travel comfortably and feel comfortable on board our trains," stated Marek Chraniuk, CEO of PKP Intercity.

To further the campaign's reach, from 1 to 15 September, PKP Intercity will showcase promotional spots about the "(In)visible" project on screens aboard select trains. The initiative is driven by the Multiple Sclerosis.Info Foundation, following extensive consultation with experts and those with invisible disabilities.

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