photo: PKP Intercity/PKP Intercity Introduces 'Travel Assistant' Initiative for Enhanced Passenger Experience
PKP Intercity has initiated a pioneering venture called the "Travel Assistant" project to elevate the quality of service for travelers during the holiday season. To ensure utmost travel comfort, the national carrier has deployed assistants on 14 pairs of high-frequency trains, offering assistance and information to passengers. This project not only aims to enhance the passenger experience but also serves as a stepping stone for grooming future talents from collaborating educational institutions.
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To cater to the increased attendance on PKP Intercity trains during the holiday period, the "Travel Assistant" initiative has been introduced. These assistants will be present on trains composed of 10 or more carriages, facilitating seamless coordination and operation both on the trains and at the platforms.
Marek Chraniuk, CEO of PKP Intercity, emphasizes the dual purpose of the "Travel Assistant" project. Primarily, it signifies a significant stride towards enhancing passenger service quality by extending assistance to a wide range of travelers. Secondly, it serves as a platform for nurturing young talents by providing development opportunities to students from collaborating schools and colleges. PKP Intercity envisions promising outcomes from this initiative, elevating the overall travel experience for passengers.
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