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GREAT NEWS: Deutsche Bahn strengthens its long-distance service team by 1,000 employees! How does it impact the quality of the services?

GREAT NEWS: Deutsche Bahn strengthens its long-distance service team by 1,000 employees! How does it impact the quality of the services?
photo: Oliver Lang / DB AG/GREAT NEWS: Deutsche Bahn strengthens its long-distance service team by 1,000 employees! How does it impact the quality of the services?
11 / 08 / 2022

Around 1,000 employees at short notice are strengthening DB's long-distance service team. In the coming months, 750 new train attendants and service staff will start work in the onboard catering of ICE and IC trains. In addition, there will be 100 new guest service staff on the trains. An additional 130 service staff will help passengers in large stations.

"We are not satisfied with our punctuality, so we are now starting where we can quickly take a step towards our passengers: more staff on board our trains and at the stations. We want to be there more for our customers. Our long-distance passengers will find more personal contact persons and more personal service from now on. To achieve this, we are increasing our service staff by 1,000 employees," says DB Board Member for Long-Distance Passenger Transport, Michael Peterson.

Long-distance transport is also taking further steps in response to the current tense operating situation. Michael Peterson: "We are making travel easier to plan. To ensure that connecting trains are reached more reliably, we are paying attention to more generous transfer times in the timetable media with immediate effect. Short connections that are difficult to achieve in the current operational situation will no longer be shown when planning and booking. It affects 800 connections."

1,000 new employees for DB Fernverkehr

The 750 additional service staff in onboard catering and train attendants will contribute to smoother service and operations on board. The new guest assistants on the trains help passengers on busy weekends to find their seats, look after families with children and ensure that seats are used more evenly. The additional staff members provide orientation and help when changing trains in the large stations. They are recruited via the DB job market and externally. The first training and retraining courses have been running since April.

Never before have so many people travelled so many kilometres on ICE and Intercity trains as in the past three months from May to July 2022. The transport performance increased once again by around three per cent compared to the record year 2019. People are travelling further distances by rail than before the pandemic. Leisure and holiday traffic, in particular, is contributing to this positive development. International travel also almost doubled in the first half of this year.

DB is investing around ten billion euros in new trains and more seats in long-distance transport by 2029. By the end of the year, the ICE fleet will grow to over 360 trains. A new ICE4 arrives every three weeks, and more and more XXL-ICEs with almost 1,000 seats are in service. In December, the first ICE 3neo trains also enter passenger service. By the end of the year, the number of seats will have increased by another 13,000.

 

Source: Deutsche Bahn Press Releases

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